Client Portal

Welcome to The Client Portal. Here will find The Mindful Touch Massage & Wellness Suite Policies, Forms and Useful tips to know before your arrive for your service. Please refer to your email confirmation for additional details for your upcoming appointment.

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How To Prepare For Your Massage or Spa Service​

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Take A Warm Shower

Warm water will allow your mind & body to relax and be open to receive your service receiving massage. By cleaning your body prior to a massage, you can also mitigate some personal hygiene insecurities, if you have any, plus it is greatly appreciated by your massage therapist. Finally, a shower also allows you an opportunity to check in with your body. If you have bruises, sore muscles, cuts, or blisters, this will be important to communicate with your therapist.

 

Remove Jewelry

Some jewelry that you should consider taking off before a massage can include: necklace, chains, large earrings, bracelets, rings. If you’re getting a neck or shoulder massage, you should remove jewelry such as any chains / necklaces and depending on if your earrings are large or could possibly get in the way.

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Avoid Perfumes

A spritz of cologne or perfume is a normal habit but in a massage room it can be overpowering when combined with the massage cream, aromatherapy, and a small space. For the comfort of our clients and therapists, we ask that our clients please refrain from these prior to your appointment. Deodorant, however, is encouraged.

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Limit Personal Items 

We ask that our clients keep large and personal items to a minimum. We have an designated area for outerwear, clothing and purses. Large items are requested to be left at home, if possible or in your car. To keep our space clear, we appreciate your help.

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No Additional Guest

At this time we do not allow additional guest to accompany our clients in our studio during services. Please be mindful that if an additional guest is present, we will need to cancel your appointment. If your appointment is cancelled, it will follow under the late cancellation policy.

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Mindful Touch Policies & Waivers

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24 Hour Cancellation Policy

We are a small business, and fill up fast! That's why we have a 24-hour cancellation policy, we rely on our clients to let us know in advance if they can't make their scheduled appointment. In the event of a late cancel or no-show, clients forfeit their deposit (deposits are non-refundable). To cancel, change, or reschedule your appointment, please log in to your account and request a new appointment date or send us a text to 301-674-2419. Please note that "not confirming" does not equal a cancellation. You must contact us either by calling, leaving a voice message, or texting us directly in order to cancel/change your appointment.

 

We do understand that life happen, and we don't want to add any extra stress to your already stressful life, so we want to thank you in advance for understanding that when you cancel late or miss an appointment,  our clients are unable to receive a service for the time that we had set aside to dedicate specifically to you.

There are exceptions to the rule -- if your are feeling sick, we want you to stay home! We will waive our cancellation fee if you let us know ASAP that you're not feeling well. Please call as soon as you are feeling unwell, do not call right before your appointment, calling last minute WILL result in a cancellation fee. We do no offer refunds for any paid service.
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Late Cancel/No Call-No Show: Late cancellations and No Call, No Show appointments can be rescheduled. If you pre-paid for your service, the deposit amount of 50% will be deducted from the balance remaining. The remaining balance will be applied to your next appointment and the full balance will be required to reschedule.

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If you purchased a package, there is a $30 rescheduling fee for your first missed appointment. Late cancel or No Call - No Show after the first incident will result in the lose of the session.

We do send out automated reminders by email or text (or both) depending on your preference, so you'll get a reminder the day before your massage. However, technology isn't always 100% reliable so it is ultimately your responsibility to write down your appointment in your calendar and contact us if you need to cancel or reschedule! If you have questions, that's what we're here for, so feel free to reach out anytime for clarification.

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Late Arrival Policy

Please arrive on time for your appointment. You can remain in your car until the therapist sends you a notification to come in for your service. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you text to inform us if this ever occurs so we can do our best to accommodate you. We may be unable to answer your call if we are with a client.  Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late.

 

For this reason, arriving  15 minutes after your appointment can result in a cancellation of your appointment or loss of time from your service to ensure your  session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival.

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Inappropriate Behavior Policy

Massage therapy and Body Work is for relaxation, therapeutic and cosmetic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.

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Release of Liability & Waiver

I am confirming that I recognize that there may be inherent risks associated with using certain equipment, utilizing The Mindful Touch Massage & Wellness Suite facilities, participating in programs and/or receiving treatments at the The Mindful Touch. I acknowledge and agree that I am responsible for my own health; that The Mindful Touch is not health care provider and cannot diagnose and/or treat individual health problems. I understand that I am responsible for discussing any questions that I may have concerning my health conditions (if any) with my doctor and shall cease services and I have health concerns. In the event that I have reason to believe that medical clearance must be obtained prior to participation in any spa treatments, therapies, steam, facials, or facility equipment, I agree to first consult a physician and obtain written permission from a physician prior to the commencement of any program, treatment, or activity.

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I warrant that to the best of my knowledge, I have no disability, impairment, or ailment that prevents me from receiving such treatments and/or engaging in such participation. I hereby release The Mindful Touch and waive any and all claims, liabilities, property damages, physical damages or personal injuries that I may receive directly or indirectly from receiving Spa related treatments.

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Terms & Conditions

This website is owned and operated by The Mindful Touch Massage & Wellness Suit, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Massage, Cosmetic After-Care, Body Sculpting and Wellness services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

In order to use our website and/or receive our services, you must be at least 18years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

 

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

 

You agree to indemnify and hold [website owner] harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

 

To the maximum extent permitted by applicable law, in no event shall Antionette Adams (CEO), be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

 

To the maximum extent permitted by applicable law, [website owner] assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

 

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of [Name of Country / State], without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Temple Hills, Maryland. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly.

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Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at info@tmtsuite.com or send us mail to: The Mindful Touch Massage & Wellness Suite, 6188 Oxon Hill Rd., Suite 808 Oxon Hill, MD 20745.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@tmtsuite.com or send us mail to: The Mindful Touch Massage & Wellness Suite, 6188 Oxon Hill Rd., Suite 808 Oxon Hill, MD 20745.

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